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Masters of CX: Developing a Winning Streak

Despite the increasing realization about the need for consumer-centricity as a way of life, the various pulls-pressures of the business make it very difficult to practise this consistently. Also, we sometimes confuse having customer data or consumer experience team as true consumer-centricity. Consumer empathy is a deeper and broader concept than customer experience metrics. It requires a focused effort and is typically a cultural pillar one builds over a period of time.


In this article, we bust 5 key myths and give insights on how to build a consumer empathy culture that can unlock profitable growth for us.

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